HOW Management Matters

Updates and news from HOW Management Matters
Jane Brookes

Vulnerability - to exploit or not to exploit that is the question?

I pose this question after seeing the news report this week in The Guardian regarding DPD, the courier company and its treatment of staff.

First of all, lets consider the term Vulnerability. What does this mean to you? Who would you consider as vulnerable? The English Oxford Dictionary refers to Vulnerable as 'that may be hurt, wounded or injured, unprotected, exposed to danger, attack or criticism'.

Does this apply to you do you think or maybe members of staff that you manage? What can put you into a state of vulnerability?

Well, age can make you vulnerable by virture of being too young or too old. Gender, race, disability all can pose as a vulnerability factor. Ever walked into an unfamiliar place and been the only female, black person or person in a wheelchair? Remember the feelings this created all stemming from a sense of vulnerability?Of course, in this scenario once you had stayed a while and chatted to others you felt better and moved on from those not very nice feelings of exposure. But what about those situations that you cannot simply walk away from or that become more negative the longer you remain in that scenario?

And that is where the staff at DPD found themselves. With no protection as employees and incredibly vulnerable regardless of their circumstances or situation. Don Lane died having deliberately missed vital medical appointments for a kidney condition linked to his Diabetes. And why did he make that decision to risk his health and go to work? Because, if he didn't go to work he ran the risk of being fined £150.00 per day.

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Jane Brookes

Hospitality & no shows - what can you learn from this?

I was listening recently to an article on BBC Radio Solent about No-Shows in Restaurants and the impact this had on business and their owners. It is not something I have ever thought about and why would I? I don’t own the business/restaurant that is impacted and as a customer as long as my table I have booked is available, I am happy.

What was interesting for me was that the hospitality industry had thought about it and indeed could give hard facts as to how much it was costing the industry. Because, they recognised it as a major problem and a blight on profit margins.

The figure commonly banded about it is £16bn. Restaurateurs are reported in quoting figures in £1000’s as the cost of No-shows in just one weekend. With tight profit margins business owners know down to the pence how much each empty table has cost them.

The industry as a whole has started to fight back with the use of systems and reservation structures. But, some business owners, sadly are only taking action when the problem has really taken effect and its make or break for them.

So, what has this all got to do with me and you? Well, it got me thinking about the other major factor that impacts on profits for business and that is staff. The loss of staff.

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Jane Brookes

Ouch! Staff turnover is painful.

Do you know the cost of staff turnover to your business? Most people accept that a business's most valuable asset is their staff right? So why is it that most employers do not take stock and critically assess their capability to retain staff? I would argue that the most common reason is because the true cost of the turnover cycle to ...
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